DineTracer  /  FAQ

Questions, answered.

How DineTracer works, where the data comes from, what it costs, and how we handle your information. Can’t find your question? Email [email protected].

Getting started

What is DineTracer?
DineTracer finds restaurants that are about to open or just opened, from public liquor-license, permit and health filings, and turns them into sales leads. You can search and preview them for free, and unlock the ones you want to contact.
Who is it for?
Teams that sell to new restaurants: POS and payments companies, restaurant insurance agents, restaurant tech companies and agencies, and suppliers that set up accounts before opening day. See POS & payments, insurance and pre-open leads.
How do I start?
Sign up free and confirm your email. You get 50 free credits, enough for your first 2 leads. No credit card needed.
How do I find leads?
Filter the lists by state, city, date and lead type: Restaurants (Pre-open, Just opened, Open), Permits and POS Opportunities. You see a preview of every match for free, and unlock the ones you want.
What do I get when I unlock a lead?
The restaurant's name and address, the filing and its date, and the contact details we have: the business phone, website and email, and the owner or registered agent when a filing names one. Unlocked leads are yours to re-download for free, as a CSV.
Will I hear about it when a restaurant I unlocked changes?
Yes. When a restaurant you unlocked opens, or gets a new phone, website or hours, or when an owner contact, a property owner or its POS turns up, we email you a short summary. It's free. It comes weekly on Mondays; in Settings you can choose every 4 hours, daily or weekly, or turn it off.

The data

Where does the data come from?
Public government records: liquor-license filings, building and health permits, and business registrations. We add details from Google business listings and the business's own website. When a public business-registration filing names an owner or registered agent, a data provider matches that person to a phone number and email address, which can be personal. Numbers on Do-Not-Call lists are left out. We don't scrape LinkedIn, social networks or people-search websites.
Which states do you cover?
The Restaurant Database (liquor licenses) covers California, Colorado, Connecticut, Florida, Georgia, Illinois (Chicago only), Massachusetts (Boston only), New York, Ohio, Oregon, Pennsylvania, Texas, Virginia, Washington and the District of Columbia. Early leads (pre-opening filings, build-out permits and new food-service licenses) add Delaware, Kentucky, Louisiana, Maryland, Michigan, Missouri, Nevada, North Carolina and Tennessee. The map on our home page shows what we have in each state.
How early do you find restaurants?
It depends on the filing. Build-out permits and liquor-license filings usually show up weeks to months before opening. Pre-opening inspections show up days to weeks before.
How often is the data updated?
We check for new filings every 4 hours, as soon as the agencies publish them.
Is this personal contact data?
Sometimes. When a filing names an owner or agent, we may include their phone and email, which can be personal. A data provider does the matching, and we only show a match we can tie to the business. Numbers on Do-Not-Call lists are left out. The rest of the lead is a public business record.
Can you tell me which POS a restaurant uses?
Often. POS & Tech Lookup checks a restaurant's website and online-ordering links for known POS and ordering systems. “No POS detected” means we found no sign of one online; the restaurant may still have one. You can try it free on POS Lookup.
What if a lead looks wrong?
Email [email protected] with the restaurant and what looks off, and we'll look into it.

Monitors

What is a Monitor?
A saved search that emails you the restaurants that newly match it, on the schedule you choose. Set any filters on a list, then click Email me new matches.
What does a Monitor cost?
Free to create. Each new lead a monitor emails you costs 25 credits ($0.50), the same as unlocking it, and you set the most leads per email. No charge when there's nothing new.
Can I get Monitor leads in my CRM?
Each Monitor email carries a CSV, and a Monitor can also send its leads to a webhook URL you set.

Pricing and billing

Do credits expire?
Credits you buy never expire. Monthly plan credits reset when your plan renews, so they don’t carry over to the next month.
Which credits are used first?
Plan credits, then any credits you bought. So the credits that would reset are always the ones you spend first.
Can I cancel my plan?
Yes, any time, on the Credits & billing page. Your plan stays active until the end of the month you paid for, then stops. Credits you bought stay in your account.
Can I switch plans?
Yes. The new plan starts at your next renewal. Nothing is charged when you switch.
Do I pay when a Monitor finds nothing?
No. You pay 25 credits only for each new lead a Monitor emails you, and you choose the most leads one email can carry.
Can I try it first?
Yes. Every new account gets 50 free credits after confirming its email, enough for your first 2 leads. No card needed.
Can I get a refund?
Credits and plan payments are non-refundable, except where the law requires a refund.

Your account and privacy

How do I delete my account?
On your Settings page, under Danger zone. It signs you out everywhere and stops your Monitors. Unused credits are lost.
My information is in your data. How do I remove it?
Use Your Privacy Choices. It takes effect right away. No account is needed.
Do you sell my account information?
No. We don’t sell or share your account information. See our Privacy Policy.
Can I call or text the leads?
You're responsible for following the outreach laws that apply to you, such as the TCPA and Do-Not-Call rules. We leave out numbers marked as on Do-Not-Call lists when we checked, but lists change. Don't send texts or autodialed calls to mobile numbers without the consent the law requires. See our Terms.
How do I reach support?
Email [email protected]. A person reads every email.

Still deciding? Look around for free.

Sign up, filter the lists for your states, and preview every match before you spend anything.